It surprises many business owners to learn that the most profitable piece of equipment in their office is not necessarily their expensive computer system. It is in fact the humble telephone!
The most fundamental skill a business must perfect is answering the telephone.
Great telephone skills are the building blocks of every business and it is easy to see why.
Many of the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving from your employees while on the phone. Employees that can use their telephone skills to effectively deliver excellent service will grow and maintain a thriving business.
Have you ever taken the time to pick up the phone and call your own business? You should be doing this randomly to ensure that you are aware of the experience your prospective and existing clients have. Ensuring that you are making your customers well informed and appreciated with every call is essential.
With skills & systems in place your business will continue to thrive with every ring of the telephone. How can your business be represented in a quality consistent manner without having properly thought out telephone scripts written and practiced…?