Action Selling by Duane Sparks is a neat and logical system to follow to help you improve your sales conversions. Breaking the sales call process down into simple steps Sparks gives us a process to follow and when we refine the small stages of the big picture we have more chance to get the outcomes we are looking for. Broken into 9 “Acts” the book is an easy read and provides useful tools to remind us of each Act.  The Acts in...

Here's a summary of 12 of the Best Things Managers Need to Know from "Leadership Gold" by John Maxwell.

1. Do not isolate yourself from the people you are leading. Creating relationships with others brings more opportunities than leading alone.
2. One of the hardest people to lead will always be yourself. Trying to hold others accountable, without being accountable for yourself, will only diminish your leadership capabilities.
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Jay Abraham's book "The Sticking Point Solution" highlights common reasons for business owners getting stuck... and how to "unstick themselves...

The introduction relates to how a Bad Economy can be Good News!~ Jay explains the top 4 reasons that businesses get stuck...

1. not incorporating growth thinking,
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Huge chunks of time are spent in meetings – professionals are estimated to waste 43% of that time, so this book is dedicated to making them more efficient and effective.  Meetings are important to identify and solve real problems and to provide good consistent and regular communication channels. I really enjoyed the ideas in this book and if meetings are taking over your life, (and you’re not alone) – this book is for you....

One of the classics for Sales people to read and understand… even if some of the psychology may now be a little more subtle. Tom Hopkins is one of the Masters of Sales.. here’s a summary… To be a good sales person you need tobelieve in your product/service.  You also need to not only love what you do but you need to be passionate about it.  Your passion and enthusiasm will bring you more success than your technical...

An interesting read by Jeanne Bliss, highlighting a strong approach to customer service. If you think you are good at Customer Service then perhaps you can learn some new things to make you even better. The book questions the value of Customer Surveys… or the resultant actions (or lack of) that follow them…. then provides a 10 step process to improve your level of Customer Service. Part 1 – What are you doing with your...

An easy read that highlights the steps to increasing productivity by fostering excellent workplace  morale.  Based on a storyline with the key figures being a new General Manager, Peggy Sinclair and a Native American Dept Manager, Andy Longclaw. They embark on a plan to save against the odds, a loss making plant full of poor management. Andy explains that “Gung Ho” is apparently chinese for “working together” and...